Questions
Questions we hear, answered.
How is the price decided?
By home size, how often we come, pets, how long since the last clean and any extras. You get it in writing after a short call, before the first visit.
What happens at the first visit, and how long does it take?
We start with a deep clean or a regular one, as you choose. A three-bedroom home takes two or three of us about four to six hours for a first deep clean, and two to three hours after that.
Do I need to be home?
No. You pick how we get in, and our keys and codes policy says exactly what we do with them.
Who comes, and are they your employees?
The same two or three people each visit, by first name in a text the night before. They're our staff, not subcontractors.
Are you insured?
We can send a certificate of insurance on request. Ask when you book and we'll email it to you.
What if something is missed, broken or missing?
Tell us within 48 hours and we'll come back and fix what we missed. For breakage or a missing item, our keys and codes page has the full steps.
What do you bring, and can you use fragrance-free products?
We bring our own supplies and vacuum. Tell us if you'd like fragrance-free products or your own, and we'll note it in your file.
What about pets?
Tell us about them. We'll work around friendly pets, and ask you to close a door or crate a nervous one.
What if I need to skip or cancel?
Skip or move a visit up to 24 hours ahead with no charge. Lockout terms are on the keys and codes page.
Where do you work, and can you come the same day?
Mesa, Gilbert, Chandler, Higley, Queen Creek and nearby towns. Same-day visits are rare; call by 9 a.m. and we'll tell you what's open.
Still have a question?
Call, text or write. A person answers.